How to Make an Appointment
Appointments can be made on the day or pre-booked in advance. Call 0115 9791281 to make an appointment with a doctor or nurse. We will try and see you as soon as possible.
If you require an on the day appointment you will need to telephone the surgery as early as possible from 08:00 onwards. This is the time that all same day appointments, both morning and afternoon, will be released.
Each appointment is for one patient with one medical problem only. Please make a separate appointment for each member of your family or if you have more than one medical problem. If you feel your condition is medically urgent you will be seen on the same day, although not always with the doctor of your choice and it may be necessary to wait.
Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor.
Practice nurses are qualified to deal with many conditions and you may be seen more quickly.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Patients who miss three appointments without letting us know may be removed from the practice list.
Call us on 0115 979 1281 or use our Online Service to cancel your appointment.
Home Visits
Patients are requested to telephone before 10:00 if a visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.